If you pay for Premium but can't use your Premium features, try the following:
- Log out and back into your account
Occasionally this is necessary to force a sync of info between your device and our account system - Check the status of your subscription
Go to your account page and scroll to Your plan. - Check the status of your payment
If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. When you submit a payment, your bank puts the funds aside as ‘pending’. If the payment fails, the pending status will expire and the funds will be returned to you.
For more information, check out payment troubleshooting. - Check that your Premium subscription isn’t on another account
You might be logged into the wrong account. It's possible to create multiple Spotify accounts, each with their own login details, saved music, and subscription plans.
Check to see if you have any other accounts.
Download Spotify Receipts App
Your Receipts: My sister cut off my eyelashes should I get revenge? By Spotify Studios. We're back with another episode! This time we're answering your dilemmas in our minisode 'Your Receipts'. You can send us your dilemmas by emailing: [email protected] and we'll answer them anonymously on the podcast. Part 2: Download and Install Spotify on your Computer. Payment method and view your Receipts representing your purchases under the Subscription tab. If you accidentally deleted a playlist. DistroKid is the easiest way for musicians to get music into Spotify, iTunes, Amazon, Tidal, TikTok, YouTube, and more. Unlimited uploads, keep 100% of your earnings, more features than any other music distributor. Would be great if the website provides the ability to download your receipt as a PDF file. Saw this post earlier but couldn't give kudo's because it's an inactive idea. Edit: This idea has been reposted here.
Still not working?
Hello, I just purchased Spotify Premium by providing my credit card information, and I got an email with my receipt for my month's payment. Will I get this email every month? If not, is there a way that I can sign up for a monthly reminder that my credit card is being charged? I only intend to use Spotify.
Download Spotify For Pc
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If you have Premium Family, make sure the owner hasn't removed you from the plan.
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If your Premium plan is associated with another company (e.g. with your broadband/mobile provider, or with iTunes), check with them to make sure your subscription is still active.